Terms of Use

1. Acceptance of Terms

By creating an account and using Zemra, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you may not use our services.

2. Eligibility

You must be at least 18 years old to use Zemra. By creating an account, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You are not prohibited from using our services under applicable laws
• You have not been previously banned from our platform

3. Account Registration

To use Zemra, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

4. User Conduct

You agree not to use Zemra to:

• Harass, abuse, threaten, or intimidate other users
• Post or transmit false, misleading, or fraudulent content
• Impersonate any person or entity
• Upload or share sexually explicit content without consent
• Promote violence, discrimination, or illegal activities
• Solicit money or financial information from other users
• Use automated systems (bots, scrapers) to access our services
• Collect or harvest personal information of other users
• Circumvent any security features or restrictions

5. Zero Tolerance for Objectionable Content and Abusive Users

Zemra has a zero-tolerance policy for objectionable content and abusive behaviour. The conduct described in Section 4 carries no warning system: content or behaviour that is pornographic, hateful, violent, harassing, discriminatory, fraudulent, or that sexualises minors results in immediate removal of the content and suspension or permanent termination of the account responsible.

To enforce this policy, we:

• Require identity verification before a profile becomes publicly discoverable
• Let you report any profile, photo, or message from inside the app at any time
• Review every report and act on it within 24 hours, removing the content and ejecting the user where the report is upheld
• Let you block any user instantly, which removes them from your matches, chats, and discovery
• Automatically restrict accounts that attract repeated reports from multiple users
• Permanently ban repeat offenders and prevent them from creating new accounts

By using Zemra you agree that there is no tolerance for objectionable content or abusive users, and that we may remove content and terminate accounts under this policy at our sole discretion and without prior notice.

6. Content

You retain ownership of content you post on Zemra. However, by posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content for the purpose of operating and promoting our services.

We reserve the right to remove any content that violates these Terms or applicable laws without prior notice.

7. Safety and Reporting

While we strive to maintain a safe environment, we cannot guarantee the conduct of all users. You are responsible for your own safety when interacting with others.

If you encounter inappropriate behavior or content, please report it immediately through our reporting features. We investigate all reports and take appropriate action.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Subscription and Payments

Some features of Zemra may require payment. By subscribing to a paid service:

• You authorize us to charge your payment method
• The Monthly and Yearly plans are auto-renewable subscriptions. They renew automatically at the end of each period unless cancelled at least 24 hours before the renewal date
• The Weekly Pass is a one-time purchase. It unlocks 7 days of Premium and does not renew
• On iOS, payment is charged to your Apple ID at confirmation of purchase, and auto-renewable subscriptions are managed and cancelled in your Apple ID account settings
• Refunds are provided according to our refund policy
• Prices may change with advance notice

10. Termination

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Behavior that harms other users or our platform
• Any other reason at our discretion

You may delete your account at any time through the app settings.

11. Disclaimers

Zemra is provided "as is" and "as available" without warranties of any kind. We do not guarantee:

• The accuracy or reliability of user profiles
• That you will find a match or relationship
• Uninterrupted or error-free service
• The behavior or identity of other users

12. Limitation of Liability

To the maximum extent permitted by law, Zemra and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

13. Indemnification

You agree to indemnify and hold harmless Zemra from any claims, damages, losses, or expenses arising from your use of our services, your content, or your violation of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or your use of Zemra shall be resolved through binding arbitration, except where prohibited by law.

16. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes through the app or via email. Your continued use of Zemra after such changes constitutes acceptance of the new Terms.

17. Contact Us

If you have questions about these Terms, please contact us at:

• Email: support@zemrajote.com
• Address: NZO Solutions Limited, 3 Brooks Parade, Green Lane, Ilford, Essex, England, IG3 9RT